Reference

Your Account Rights and Our Policy

We operate madamtoto with clear, straightforward terms about how your account works, where your money goes, and how we keep your data safe.

Account security protocolsWithdrawal verification processData protection standardsRegional compliance coverage
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madamtoto Your Account Rights and Our Policy
REACH US ANYTIME

How to Contact Us About Your Legal Rights

Team online

Live Chat Support

Open a chat directly in your account dashboard during lobby hours. Our support team handles account disputes, payment queries, and policy questions in real time, seven days a week.

Email Support

Send a detailed message to our legal and compliance team at [email protected]. We respond within 24 business hours with guidance on account access, data requests, or policy clarification.

Account Settings Panel

Visit Settings > Legal & Account in your lobby to view your stored information, review past transactions, request a data export, or update your contact details without leaving the platform.

HOW WE PROTECT YOU

Data Security, Cookies and Your Account Privacy

Account Login Security

We encrypt your password on entry and store it using industry-standard hashing. Two-factor authentication (2FA) is optional but available in your Settings to add an extra verification layer when you log in.

Payment Data Handling

Your DANA, OVO, GoPay and QRIS details are tokenised on deposit and never stored in plain text on our servers. All payment traffic moves through PCI-DSS certified gateways to prevent interception.

Cookie and Tracking Policy

We use session cookies to keep you logged in and analytics cookies to track lobby behaviour (game views, feature clicks). You can disable non-essential cookies in your browser settings without losing account access.

Data Retention and Deletion

We retain your account data (name, email, deposits, game history) for as long as your account is open. After you request closure, we keep transaction records for compliance, then delete personal information within 90 days where local law permits.

Third-Party Sharing Rules

We do not sell your data to advertisers. We share account and payment data only with payment processors, fraud-detection services, and regulators (where legally required). You can request a full list of our data processors anytime.

How to Request Changes

Visit Settings > Legal & Account to update your contact info, request a data export, or ask us to delete your account. Submit any complex privacy request via email to [email protected] for a formal response within 30 days.

What You Need to Know About Our Legal Terms

Your account is governed by the laws of the region in which you registered, where local law permits. Players in Jakarta, Surabaya and other supported areas of Indonesia follow our standard terms. Dispute resolution happens first through our support team; unresolved cases may proceed to arbitration under local jurisdiction rules.

When you open an account, you provide your name, email, date of birth and phone number. Large withdrawals (above Rp 10,000,000) or changes to your payment method may trigger ID verification. We'll ask for a national ID photo or passport scan via our secure upload tool in Settings.

Yes. If a deposit fails to credit within 24 hours, or a withdrawal doesn't arrive after three business days, open a support ticket immediately with your transaction ID. We investigate all disputes within 30 days and refund or resend funds if the error is ours.

We retain your transaction history and account records for legal compliance purposes for up to two years after closure, where local law permits. Personal identifiers (name, ID number, contact details) are deleted within 90 days of your closure request unless you ask us to keep them.

Go to Settings > Legal & Account and select 'Request Data Export'. We compile a file of all account info, deposits, withdrawals, game history and communications within 14 days and send it to your registered email as a secure PDF.

No. Payment details are tokenised — converted into a unique code — immediately upon entry. We store only the token, not the actual card or wallet number. Real payment data stays with our certified payment processor and never touches our database in plain text.

We close accounts only for breach of our terms (e.g. fraudulent deposits, undisclosed multiple accounts, attempted manipulation of games). If we suspect a violation, we notify you via email, allow 7 days for your response, and explain the reason in writing before account suspension.

Related Pages

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