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Our Privacy Promise to You

When you open an account with madamtoto, your personal information and payment details stay secure and under your control.

Data we collect and whyHow we protect your accountYour rights and how to contact us

Explore the Lobby Read FAQ

What Information We Collect and Keep

madamtoto Service availability depends on jurisdiction. Users are responsible for checking local law before access.

madamtoto collects your name, email, phone number, date of birth and banking details when you register your account. We ask for this to confirm your identity, comply with payment rules in the regions where local law permits our service, and to process your withdrawals. When you

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play slots like Lucky Neko or join a live Dragon Tiger table, we log your session to track your play history and calculate payouts. Payment information—your DANA, OVO, GoPay or QRIS linked account—is encrypted and stored securely. We keep this data for as long as your
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account is active, plus two years after closure for audit and legal purposes. You may request a copy of your data or ask us to delete it; depends on local law whether we can act on that request.

Service availability depends on jurisdiction. Users are responsible for checking local law before access.

REACH OUR TEAM

How to Contact Us About Your Privacy

If you have a question about your data, want to see what we store, or need to correct information on your account, our support team is ready to help. We respond to privacy requests within 14 days. You can reach us through live chat during lobby hours, or send an email to our data team anytime. Players in Jakarta and across Indonesia can also submit requests through your account settings.

Team online

Live Chat Support

Open the lobby and tap the help icon. Our team answers privacy and account questions in real time, seven days a week during operating hours.

Email Privacy Requests

Send a message to our data team with your account name and your request. We acknowledge receipt within 24 hours and act within 14 days.

Account Settings

Go to your account page, select Privacy & Data, and submit a request directly. You'll see status updates there and receive confirmation by email.

SECURITY & YOUR RIGHTS

How We Protect and Respect Your Data

Your account security is our priority. All deposits and withdrawals are encrypted end-to-end, so your DANA, OVO, GoPay and QRIS transactions are never exposed.

Encryption & Payment Security

DANA, OVO, GoPay and QRIS payments use encrypted channels. Your account is protected by two-factor authentication so only you can access it.

Cookies & Device Preferences

We use cookies to remember your login and game preferences on each device. Clear your browser cache to remove them, or disable cookies in settings.

Play History & Account Records

We log your sessions, game activity and withdrawals to verify payouts and detect fraud. This record stays on file for two years after you close your account.

Data Retention & Deletion

After your account closes, we hold your data for two years to meet legal and tax requirements. After that, we delete it unless we're required to keep it.

Third-Party Sharing

We never sell your personal data. We share only what's needed with payment processors and legal authorities when required by law.

Your Rights & Data Requests

You can request a copy of your data, update incorrect details, or ask us to stop processing—where local law permits. Contact our team to start.

Privacy Questions Players Ask Us

We keep your name, account history and payment records for two years after closure to meet legal and tax rules. After that, we delete it. If you want your data sooner, contact our support team and we'll review your request based on local law.

Your payment details are encrypted and stored on secure servers. We never store your full card or bank number; payment processors handle the sensitive data. Your account shows only the last four digits for your records.

Yes. Go to your account settings, select Privacy & Data, and request a copy of your information. We'll send it to your email within 14 days, listing everything we hold about you.

No. We never sell your personal information. We share data only with payment processors and legal authorities when required by law or regulation.

We keep your play history while your account is active so we can calculate payouts and verify withdrawals. After closure, records remain for two years for audit purposes, then are deleted.

Contact our support team immediately via live chat or email. Change your password right away and enable two-factor authentication in your account settings. We'll investigate and notify you within 24 hours.

Yes. Log into your account, go to Notifications & Marketing, and uncheck the boxes for emails and SMS. You can also contact support to opt out fully, where local law permits.

Our Privacy Promise to You

How to Contact Us About Your Privacy

Live Chat Support

Email Privacy Requests

Account Settings

How We Protect and Respect Your Data

Encryption & Payment Security

Cookies & Device Preferences

Play History & Account Records

Data Retention & Deletion

Third-Party Sharing

Your Rights & Data Requests

Privacy Questions Players Ask Us

01 What happens to my data if I close my account?

02 How is my DANA, OVO, GoPay or QRIS payment information stored?

03 Can I see what data madamtoto has about me?

04 Does madamtoto sell my data to other companies?

05 How long do you keep my play history and betting records?

06 What do I do if I think my account was accessed without permission?

07 Can I request that you stop using my data for marketing?

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